FAQs

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Your Talley & Twine product is warranted against defects in materials and workmanship for a period of TWO (2) YEARS from the date of original retail purchase. We'll replace it with no questions asked. If your item is outside of the warranty period please contact us. We're committed to delivering the best products and service. This does not cover normal wear and tear, accidents or damage done by the customer. 

Yes, taxes will be calculated for your purchase at checkout.

Talley & Twine accepts debit cards and all major credit cards including Visa, MasterCard, Discover and American Express, PayPal, Apple Pay.  ShopPay, a 4 payment plan option, is also available for qualifying purchases. 

Yes, electronic gift cards are available for purchase at https://talleyandtwine.com/collections/gift-cards.  Once your order is processed, your eGift card will be sent to you or the recipient of your choice via email. 

We want you to be completely satisfied with your purchase.  If you need to exchange your product, feel free to call or email theteam@talleyandtwine.com with your new request and we will email you a return label to print. The item must be in original/unaltered condition. Once we receive your item, we will process your exchange. 

***Please contact us prior to shipping your item*** -- EMAIL: theteam@talleyandtwine.com

You can return your purchase for up to 30 days from the purchase date.Products must be in the condition you received them. We will provide you with a prepaid return label when you contact us.  If the purchaser chooses to ship the item, he/she is responsible for the return shipping which must include a tracking number and insurance to ensure delivery.  Please include your name and order number inside the package. Once your return is received and inspected by the fulfillment centers (usually within 72 hours of receipt),your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days.Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. As part of our 30-day return policy, all returns will need to be received and processed by our warehouse within 30 days of purchase.

Talley & Twine accepts debit cards and all major credit cards including Visa, MasterCard, Discover and American Express, PayPal, Apple Pay. Shop Pay, a 4 payment plan option, is also available for qualifying purchases. 

Men's metal watches are 8.5 inches long. Women's metal watches are 8 inches long. Men's leather watches are 10 inches long. Women's leather watches are 9 inches long. Both men's and women's canvas watches are 11 inches long. Please feel free to use our printable watch sizing guide to get an idea of how our watches will fit you. https://cdn.shopify.com/s/files/1/0322/2965/files/Talley_Twine_Watch_Sizing_Guide.pdf?3482897761896045127

Talley & Twine does not offer sizing services, however, Talley & Twine watches can be easily sized at a local jewelry store or kiosk that offers sizing services.

Please take a look at this quick video to get a demonstration on adjusting the butterfly clasp on your Men's leather watch. https://youtu.be/rCF8xXBqHYw

• Clean your watch with a soft, lint-free cloth like the one provided to you during purchase to polish away stains and smudges. You may moisten the cloth with water if necessary for tough stains.
• DO NOT use chemicals to clean your watch as they may tarnish the metal. 
• Avoid direct contact with sprays such as hairsprays, perfumes or detergents which may cause damage to your watch.

Leather straps deteriorate at different rates depending on climatic conditions, sweat acidity and levels of wear and tear. To ensure your leather strap lasts as long as possible take the following precautions:

1) avoid soaking your strap in water,

2) avoid prolonged exposure to sunlight, and

3) avoid direct contact with solvents, detergents and perfumes.

Our men's band width is 22mm.  The case size is 46mm and 11mm thick.  Our women's band width is 20mm.  The case size is 41mm and 9mm thick.  This gives a great presence on the wrist!