FAQs

At this time we do not offer engraving. You can request a blank watch back (enter a note on the checkout screen) that will be sent with your order for you to have engraved at your convenience.

Our sales are sporadic so please make sure you are signed up for our email club to stay updated.

Your Talley & Twine product is warranted against defects in materials and workmanship for a period of TWO (2) YEARS from the date of original retail purchase. We'll replace it with no questions asked. If your item is outside of the warranty period please contact us. We're committed to delivering the best products and service. This does not cover normal wear and tear, accidents or damage done by the customer. 

Yes, taxes will be calculated for your purchase at checkout.

All Talley & Twine watch purchases are shipped using USPS Priority Mail, with a transit time of 2-3 business days for US domestic orders. Most small accessories are shipped via USPS First Class Mail. Please note that processing and shipping times may vary between 1-2 weeks, depending on availability and order volume.

We ship Domestically via UPS and USPS.We ship Internationally via USPS International Expedited Service. All in-stock orders ship after 2-3 business days of processing time. Usually, items ship faster. Domestic orders then have 3-7 business days of transit time before delivery. International orders have 5-14 business days of transit time before delivery. 

Once your order ships, an automatic confirmation email with your tracking number will be sent.  

Currently, we do not offer expedited shipping. All Talley & Twine watch purchases are processed and shipped via USPS Priority Mail, which typically takes 2-3 business days for US domestic orders. Processing times may vary between 1-2 weeks depending on order volume and availability.

Talley & Twine accepts debit cards and all major credit cards including Visa, MasterCard, Discover and American Express, PayPal, Apple Pay.  ShopPay, a 4 payment plan option, is also available for qualifying purchases. 

Yes, electronic gift cards are available for purchase at https://talleyandtwine.com/collections/gift-cards.  Once your order is processed, your eGift card will be sent to you or the recipient of your choice via email. 

We want you to be completely satisfied with your purchase.  If you need to exchange your product, feel free to call or email theteam@talleyandtwine.com with your new request and we will email you a return label to print. The item must be in original/unaltered condition. Once we receive your item, we will process your exchange. 

International orders are not refundable and all sales are final.You can return your purchase for up to 30 days from the purchase date.Products must be in the condition you received them and in the original box and packaging.We will provide you with a pre-paid return label when you contact us. If the purchaser chooses to ship the item, he/she is responsible for the return shipping which must include a tracking number and insurance to ensure delivery.Once your return is received and inspected by the fulfillment centers (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days.Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. As part of our 30-day return policy, all returns will need to be received and processed by our warehouse within 30 days of purchase.

Talley & Twine accepts debit cards and all major credit cards including Visa, MasterCard, Discover and American Express, PayPal, Apple Pay. Shop Pay, a 4 payment plan option, is also available for qualifying purchases. 

To start a return or exchange, scroll to the bottom of our website and click on the “Return Policy” link.

Once on the Return Policy page, click on the “Start Return” button.

You will then be directed to talleyandtwine.loopreturns.com, where you can enter your order number and zip code to locate your order.

Follow the simple step-by-step instructions to complete your return or exchange.

Once your return is processed, you will receive a confirmation email along with a prepaid return label.

If you choose to ship the item on your own, you will be responsible for return shipping, which must include a tracking number and insurance to ensure delivery. Please make sure to include your name and order number inside the package.

Once your return is received and inspected by our fulfillment center (usually within 72 hours of receipt), your refund will be processed. A credit will be automatically applied to your credit card or original method of payment within 7 days. Depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

Our watch bands come in a few different sizes to fit most wrist sizes. The typical sizes are 20mm for smaller wrists or women’s watches, 22mm for most standard men's watches.

Please feel free to use our printable watch sizing guide to get an idea of how our watches will fit you: Watch Sizing Guide.

If you're unsure about which size will fit you best, we recommend measuring your wrist or checking the specific watch's size on the product page for more details. If you need any assistance, feel free to reach out to us at theteam@talleyandtwine.com

Talley & Twine does not offer sizing services, however, Talley & Twine watches can be easily sized at a local jewelry store or kiosk that offers sizing services.

Please take a look at this quick video to get a demonstration on adjusting the butterfly clasp on your Men's leather watch. https://youtu.be/rCF8xXBqHYw

To clean your watch, use a soft, lint-free cloth like the one provided with your purchase to gently polish away stains and smudges. For tougher stains, you can moisten the cloth with water.

DO NOT use chemicals to clean your watch, as they may tarnish the metal.

Avoid direct contact with sprays such as hairsprays, perfumes, or detergents, as these may cause damage to your watch.

Leather straps deteriorate at different rates depending on climatic conditions, sweat acidity and levels of wear and tear. To ensure your leather strap lasts as long as possible take the following precautions:

1) avoid soaking your strap in water,

2) avoid prolonged exposure to sunlight, and

3) avoid direct contact with solvents, detergents and perfumes.

Our men's band width is 22mm.  The case size is 46mm and 11mm thick.  Our women's band width is 20mm.  The case size is 41mm and 9mm thick.

Our watches are water-resistant, but they are not fully waterproof. Some models are water-resistant up to 50 meters. However, we recommend avoiding prolonged exposure to water, such as swimming or showering, to ensure the longevity of your watch. Please refer to the specific water-resistance rating of your watch model for further details.