Your Talley & Twine product is warranted against defects in materials and workmanship for a period of TWO (2) YEARS from the date of original retail purchase. We'll replace it with no questions asked. If your item is outside of the warranty period please contact us. We're committed to delivering the best products and service. This does not cover normal wear and tear, accidents or damage done by the customer.
We want you to be completely satisfied with your purchase. If you need to exchange your product, feel free to call or email with your new request and we will email you a return label to print. The item must be in original/unaltered condition. Once we receive your item, we will process your exchange.
You can return your purchase for up to 30 days from the purchase date.
Products must be in the condition you received them and in the original box and packaging.
We will provide you with a pre-paid return label when you contact us. Please include your name and order number inside the package. If the purchaser chooses to ship the item, he/she is responsible for the return shipping which must include a tracking number and insurance to ensure delivery.
Once your return is received and inspected by the fulfillment centers (usually within 72 hours of receipt),your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days.
Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. As part of our 30-day return policy, all returns will need to be received and processed by our warehouse within 30 days of purchase.
Leather straps deteriorate at different rates depending on climatic conditions, sweat acidity and levels of wear and tear. To ensure your leather strap lasts as long as possible take the following precautions:
1) avoid soaking your strap in water,
2) avoid prolonged exposure to sunlight, and
3) avoid direct contact with solvents, detergents and perfumes.